Quality Management
Office of Government Commerce principles
Business Continuity and Continghency Management
Total Quality Management principles
The cost of poor quality
Key management principles
Completed staffwork
Department purpose analysis
Effective meetings & teamwork
Meeting customer requirements
Team leader objectives
Key quality processes
5 stage project approach
Problem solving process
Tools and Techniques
Tools and Techniques Matrix
Tools & Techniques for Improvements
80/20 rule
Brainstorming ideas
Cause and effect analysis
Checklists
Consensus reaching
Cost benefit analysis
Decision analysis
Force field analysis
Gaining Support
Lateral Thinking
Pareto analysis
Potential Problem Analysis
Problem Analysis
Problem definition sheet
Process analysis
Rating sheets
Solution effect analysis
Tools & Techniques for Effective Data Display
Choice of display
Bar Charts and Histograms
Line graph
Concentration diagram
Flowcharts
Pie chart
Run and control charts
Sample
Scatter diagrams
Tallysheets
Tools & Techniques of Planning
Action Plans
Contingency Plans
Critical Path Method
Contact Dave Longstaff - TechPubs, for further information relating to TQM
